Cancellation and Refund Policy
Last updated: August 8, 2026
Who issues a refund
Try The Menu is a software platform operated by Tryco Services Private Limited. Food is prepared and sold by the restaurant or outlet you order from (the "Restaurant").
When you pay online, the Restaurant collects your payment through its own payment-gateway account and it settles directly to the Restaurant's own bank account. Tryco never receives or holds your money. Any cancellation or refund is therefore decided and issued by the Restaurant.
Cancelling an order
- Before the kitchen starts:an order can normally be cancelled at no charge while it is still pending and has not been sent to the kitchen. Ask the Restaurant's staff, who can cancel it for you.
- After preparation has begun: because food is prepared to order and is perishable, an order that is already being prepared or has been served generally cannot be cancelled.
- By the Restaurant: a Restaurant may cancel an order it cannot fulfil — for example an item is out of stock. Where you have already paid for that item, it is refundable.
When a refund is due
A refund is normally appropriate where:
- you were charged for an item the Restaurant could not serve;
- you were charged twice for the same order because of a technical error;
- the order was cancelled before preparation began but payment had already been taken;
- the food served was materially not what was ordered, and you raised it with the Restaurant at the time.
Whether a refund is due in any other situation is at the Restaurant's discretion, in line with applicable consumer law.
How to request a refund
Raise it with the Restaurant first — at the outlet, or using the contact details on your bill. Please have your bill or order number ready, as it identifies the payment.
If you cannot reach the Restaurant, write to support@trythemenu.com with your bill number and the date. We can help you contact the Restaurant and share the technical record of the payment, but Tryco cannot issue the refund itself, because Tryco does not hold the funds.
How a refund is paid
An approved refund is returned to the original payment method — the UPI account, card, or other instrument you paid with. Once the Restaurant issues it, the payment provider and your bank typically credit it within 5 to 7 business days. The exact timing is set by your bank and is outside the Restaurant's and Tryco's control.
Cash payments made at the outlet are refunded by the Restaurant directly, at the outlet.
Failed and pending payments
If money left your account but your bill still shows as unpaid, the payment is usually still in transit and reconciles automatically. If an amount was debited and no order was placed, it is normally auto-reversed by your bank within 5 to 7 business days. If it is not, contact the Restaurant with your bill number and the payment reference.
Contact
Tryco Services Private Limited
C/O Sambhu Das, Rabinsen Colony Tumbajote, Matigara, Darjeeling, West Bengal, India
Email: support@trythemenu.com